Gutter Guy Brisbane Privacy Policy – Data Protection, APP Compliance & Transparency

Table of Contents

1. Introduction
2. Information We Collect
3. How We Use Your Information
4. Data Storage & Security
5. Cookies & Analytics
6. Data Sharing with Providers
7. Your Rights & Access to Information
8. External Privacy Resources
9. Governing Law (QLD)
10. Contact & Transparency

1. Introduction

Gutter Guy Brisbane protects your privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your information when you use our platform.

2. Information We Collect

We collect information you submit via our forms including your name, address, email, phone number, and service details. Optional attachments (e.g., photos of gutters or roof areas) help providers prepare accurate quotes.

3. How We Use Your Information

Your data is used solely to connect you with verified independent gutter service providers, to improve our website experience, and for customer support. We do not sell or lease personal information to third parties.

4. Data Storage & Security

All information is stored on encrypted servers within Australia protected by firewalls and restricted access. We retain data only for as long as required to comply with legal or business obligations.

5. Cookies & Analytics

We use cookies and analytics to understand visitor behavior and enhance usability. Cookies can be disabled in your browser settings. Analytics data is anonymous and aggregated for performance improvement.

Customer details are shared only with verified independent providers for service quotes and communication. Providers must use data solely for the requested job and follow all privacy laws.

7. Your Rights & Access to Information

You may request access to or correction of your personal information by emailing info@gutterguybrisbane.com.au. Requests are handled within five business days subject to verification.

8. External Privacy Resources

For further information about privacy rights and responsibilities, visit the Office of the Australian Information Commissioner (OAIC).

9. Governing Law (QLD)

This Privacy Policy is governed by the laws of Queensland and the Commonwealth of Australia.

10. Contact & Transparency

For privacy concerns or data requests, contact us at info@gutterguybrisbane.com.au.

We are matchmakers, not providers. All service agreements and payments occur directly between customers and independent contractors.

Last Updated: October 2025